Our commitment to keeping your trust
We appreciate that you may have certain concerns about how personal information is collected, used and shared. We can assure you that we will always handle your personal information securely and carefully. Among other things, we strictly comply with all applicable Australian privacy laws.
Why we collect information
We collect information so that we can provide you with a great service. We need this information to deliver products and services to you, to complete transactions on your behalf and to better understand your requirements and preferences.
This information also allows us to provide you with offers that are of greater interest or benefit to you.
How we collect this information
We store your registration and ordering detail so that you don’t have to re-enter your details every time you shop with us. And sometimes we add to your personal information with data from external sources. This is usually only done to verify the accuracy of the information we have, and to personalise and improve our services. Generally, the personal information we collect is supplied by you.
What we collect
The information we collect includes your name, business name, address, delivery address, phone number and e-mail address.
Sharing your information
We may need to pass personal details such as your name, business name and address to service providers who perform some of our deliveries. This may include major delivery companies, outsourced call-centres, mail houses and third party fulfilment contractors.
I Heart Play is committed to reducing the amount of fraud it faces. Our policy is that we will investigate any cases of fraud that we identify. As a first time customer for example, you may receive a telephone call or email requesting more information/proof to confirm the details that you have supplied to us. In such cases, your delivery may be delayed by up to 24 hours. If any of the information you supply is found to be false or misleading, we will, if we deem it appropriate, report this to the appropriate authorities for them to investigate.
In special circumstances, for example if we sell our business, your information may be transferred as part of that sale. We will not use your information for purposes unrelated to the services we provide without your consent.
From time to time, we may provide data to other business partners for various purposes such as marketing research. In this situation we make it impossible to identify who you are.
If you would like to access your personal information, please email your request via firstname.lastname@example.org
We will take all reasonable steps to store your personal information securely. After all, it is in our interests to make sure you feel confident shopping with us online.
Only specially cleared team members in our Customer Service Centre and in Marketing, Finance and IT have access to our customers’ personal information. Their access is subject to strict controls and procedures.
Our e-commerce sites use a security measure called Secure Sockets Layer (SSL) technology. SSL locks all your critical information in an encrypted envelope, making it extremely difficult for this information to be intercepted. Our SSL technology is the industry standard in Internet security.
About cookies and what they tell us
A cookie is a small amount of information sent from a web server to your computer when you use our web site. This information does not personally identify you. It simply tells us what areas of our site your computer has visited. It also tells us if you have selected a product and put it in your shopping basket, it does not tell us your personal identity unless you are registered with us.
Belle & Co. Living has no control over the privacy practices of sites that are linked to this site via hyperlinks or banner advertising. Please take care at all times to check whose site you are visiting.
Direct marketing by mail and email
If you do not wish to receive promotional material from us, please uncheck the relevant box when you register with I Heart Play. If you no longer wish to receive these promotional material please amend your preferences in “my account”, if you no longer wish to receive promotional emails please unsubscribe by clicking the unsubscribe link at the bottom of the promotional email you have received.
Changes to our privacy policies and practices
Our privacy policies and practices may be reviewed and updated from time to time in line with customer expectations and legislative changes